Payment Confirmations Can't Be Written Back to RealPage or Entrata

Summary

For both RealPage and Entrata, Propexo can read charge and payment history, but cannot write payment confirmations back into either system (charges are supported). This is a limitation of the vendors' public APIs, not a gap in Propexo's integration - neither vendor offers a publicly supported way for third parties to post a "this was paid" confirmation into their ledger.

What you can and can't do

Charges - rent, fees, and other line items posted to a resident's ledger — can be written to both systems normally. The one thing that isn't possible is confirming a payment back into the PMS through the API.

Why this happens

Both RealPage and Entrata run their own built-in resident payment platforms. Neither vendor publishes an API that lets outside systems write payment confirmations into their ledger — so this isn't something specific to Propexo, and it isn't something we can build around on our end.

What this means in practice

Any payment collected through a channel other than the vendor's own payment platform can't be reconciled back into RealPage or Entrata automatically. Instead:

• Manual entry: The payment can be entered directly in the vendor's UI.

• File-based workaround: Many customers send a payment file (e.g. CSV) to their property management company's back office for manual entry, since there's no API path available.

• Vendor payment platforms: For RealPage, if a customer wants payments to post automatically, that would require using RealPage's own payment platform APIs directly, likely through a separate commercial arrangement with the vendor. Propexo has no visibility into or role in those arrangements, but we're happy to make introductions. Entrata does not offer this path - they do not support any arrangement for automatic payment posting from outside their own platform.