Diagnosing errors and reaching out to Propexo

When you encounter an error while using the Propexo platform, it's helpful to do some initial troubleshooting before contacting our support team. Some errors originate on the customer side rather than within Propexo's systems, and a quick diagnostic check can often resolve the issue or help us assist you faster.

When to Troubleshoot First

Common issues that originate outside of Propexo include:

• Network connectivity issues (such as temporary network blips or timeouts)

• Firewall or proxy restrictions on your end

• Local configuration issues within your own environment

When to Contact Propexo

You should reach out to Propexo Support when:

• You receive an error response directly from a Propexo endpoint (for example, a 5xx server error or a failed connection between Propexo and your PMS integration)

• You cannot reach Propexo's endpoints and, after checking the error details, the rejection appears to be server-side

• The issue persists after basic troubleshooting on your end

What to Include When You Contact Us

To help us resolve your issue quickly, please include as much of the following as possible when reaching out:

• The endpoint you were calling

• The timestamp of the error

•  The cf-ray ID from the header

• The full error response (including status code and message)

• Any relevant integration or job ID